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Robyn GrahamREAL ESTATE &
PROPERTY MANAGEMENT
Property management FAQ

Straight answers about renting in BC.

Common questions from landlords and tenants, answered by licensed Langley property manager Robyn Graham. Updated October 2026.

For landlords & investors

Landlord questions

What does a property manager do in BC?

A licensed rental property manager markets your rental, screens tenants, prepares the tenancy agreement, collects rent and deposits into a trust account, handles condition inspections, coordinates maintenance, deals with tenant issues under the Residential Tenancy Act, and reports back to you. In BC, managing rentals for others requires a rental property management licence through BCFSA, held through a licensed brokerage.

Is Robyn licensed to manage my rental?

Yes. Robyn Graham is a REALTOR® and licensed property manager with Stonehaus Realty Corp., 103-20353 64th Avenue, Langley. Rent and deposits are handled through the brokerage’s trust accounts, as BC rules require.

How much does property management cost?

It depends on the property and the level of service you want. Most management is a monthly fee based on the rent collected, plus a one-time fee when a new tenant is placed. You’ll get every fee in writing before you sign anything. Request a free rental analysis and Robyn will include a quote for your property.

How much can I rent my property for?

It depends on the size, condition, location, parking, pet policy and what else is available that month. Online averages can be off by hundreds of dollars a month. Robyn’s free rental analysis compares your property with current local rentals and gives you a realistic range.

How do you screen tenants?

Every applicant goes through the same written process: a full application, ID verification, credit check (with consent), income and employment verification, and landlord references. The goal is a tenant who pays on time and looks after your home, chosen fairly and in line with BC human rights law.

How much can I raise the rent in BC in 2026?

For 2026, the maximum allowable rent increase in BC is 2.3%, set by the province. You can increase rent once every 12 months, and the tenant must get three full months’ written notice on the approved form. Robyn tracks the dates and handles the notices for you.

What deposits can I collect from a tenant?

Up to half a month’s rent as a security deposit, and up to half a month’s rent as a pet damage deposit if pets are allowed. Deposits are held in trust and must be dealt with within 15 days after the tenancy ends and the tenant gives a forwarding address, unless the tenant agrees otherwise in writing.

Will I still be involved in decisions about my property?

As much as you want to be. You set the approval limit for repairs. Anything above it comes to you first, with options and quotes. You get monthly statements and a straight answer whenever you ask.

Do you manage condos and townhouses in stratas?

Yes. Robyn manages condos, townhouses, detached homes and suites. She works within your strata’s bylaws and rental rules, and keeps tenants informed of them.

Which areas do you manage in?

Langley (City and Township, including Willoughby, Walnut Grove, Murrayville, Brookswood, Fort Langley and Aldergrove), plus Surrey, South Surrey, Abbotsford, Maple Ridge and Mission.

For tenants

Tenant questions

How do I apply for a rental?

Book a viewing from the listing on the Available rentals page. After you view the home, Robyn sends a secure online application link. Please don’t email or text ID, pay stubs or banking information.

Do I need to pay a fee to apply?

No. In BC, landlords can’t charge a fee to apply for a rental, or to process an application.

What do you look for in an application?

A complete application, steady income that comfortably covers the rent, good landlord references and a credit check with your consent. Every applicant for a home goes through the same process.

How do I request a repair?

Submit a maintenance request with photos if you can. For emergencies like flooding, no heat, a major leak or electrical hazards, call 778-926-3481 right away. For fire, gas smells or anyone in danger, call 911 first.

Where can I learn about my rights as a tenant?

The BC Residential Tenancy Branch explains the rules for landlords and tenants, including deposits, rent increases, repairs and ending a tenancy.

General information only, not legal advice. Rules can change. Confirm current requirements with the BC Residential Tenancy Branch.

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